Help

Connect with a Canvas API token:

1. In UniVerse, open Setup → Canvas. Enter your Canvas URL (e.g. bowdoin.instructure.com).
2. Click "How do I get one?" and there's a 4-step guide right there.
3. It'll deep-link straight to your Canvas Settings so you don't have to hunt around. Generate a new access token (Purpose: "UniVerse"), copy it, paste it into UniVerse.
4. Click Connect. We'll find your courses and let you pick which to import.

Some schools disable Canvas API token generation for students. You can still import by hand:

• Manual import: add classes by name and drop your syllabus PDF. Cosmo auto-builds the lecture schedule from your syllabus.

Cosmo answers based on what's open on your screen. If you're on the dashboard or class home, there's no specific reading active. To get the best answers:

• Open a lecture from the sidebar.
• Open a PDF from the Resources section.
• Or take some notes, and Cosmo reads along as you type.

The greeting in the AI panel adapts to what's loaded. If it says "Drop a PDF or take notes first," that's the signal.

When you import from Canvas (or upload manually), Cosmo extracts the text from every PDF, slide deck, and reading. That text becomes part of the context every time you ask a question, alongside the visible page you're on.

For specific questions, the visible page is weighted highest, so opening a PDF and asking "explain this" works better than asking from the dashboard.

It happens. Every AI gets things wrong sometimes. A few things you can do:

• Click the citation chip in the answer. It opens the source page so you can verify.
• Ask Cosmo to show its work. "Walk me through how you got that" usually surfaces the reasoning.
• Push back. "I think that's wrong, the textbook says X," and Cosmo will reconsider with new info.

Always verify against your actual course materials. Cosmo is a study aid, not a source of truth.

Cosmo is a study aid, like Khan Academy or Photomath. It teaches concepts and walks you through reasoning, but it auto-detects signals of graded work (point values, "submit by", platform names like Canvas/Gradescope) and refuses to give direct answers in those cases. Instead it'll explain the underlying concepts and generate similar practice problems.

If you're using it the way it's designed, to understand material, you're using it the right way. If you paste in a take-home exam, it'll politely refuse.

Probably not actually lost. Open the dashboard. There's an Unsaved drafts tile that captures any tutor / practice session that ended without explicit save-or-discard. Click Resume to pick up where you left off, or Save to file it as a lecture under one of your classes.

Drafts are kept for 14 days. Notes inside actual lectures auto-save on every keystroke and never need recovery.

Most often: the service worker is rebuilding its cache after an update. Try a hard reload (cmd-shift-R / ctrl-shift-R) and it should snap back.

If it's still slow:

• Email jack@getuniverse.app with what you were doing. Sometimes it's a specific class with a huge file we need to debug.

Settings → Account → Delete account. Wipes everything immediately and irreversibly. If you'd rather export first, there's an Export Data button in the same menu that gives you all your notes, classes, and chats as JSON.

No. Your notes, conversations, and uploaded readings are stored privately on your account. We don't train any AI models on student data. The AI providers we use (Anthropic, OpenAI, Groq) don't retain inputs after responses per their published policies.

Full details in our Privacy Policy.